It Starts with Befuddlement

 My daughter Alix and son-in-law Adam recently discovered a slowly leaking pipe. It had flooded their kitchen, essentially destroying it from the inside out. Hearing about their disaster caused a set of awful memories to resurface for me.

Over the last 10 years, Michael and I have experienced three floods inside our house. Yes, that’s three and yes, inside floods, not nature-caused floods. “How could this have happened?” you might ask. Short answer: in 2015, a faulty toilet in our bathroom overflowed while we were taking my mother to dinner on Valentine’s Day; in 2019, the infamous Texas freeze, as in “when Hell freezes over” struck and 6 of our copper pipes froze and split; and, in 2023, the valve on a pipe in our guest bathroom cracked and spewed water while we slept.

 Most people never get to experience an event like this, so I thought I would walk you through the experience. Flood discovery, I have found, follows a script. The initial squelching step into unexpected water is the WTF? moment of befuddlement. The experience is so unique (at least the first time) that you can’t comprehend it. This is quickly followed by the “oh sh*t” moment of panic, when comprehension kicks in and you realize there’s water where water should never be.

 Remember the old Marlon Brando movie A Street Car Named Desire? There’s a scene where he bellows in desperation, “Hey, Stella! Stella!” This Stella moment is the next step in the flood experience. You yell frantically for your spouse so they can share this astonishing moment with you.

 Once the shouting is over, reality sets in and the second moment of panic arrives. How do you stop the water? Where is the water even coming from? Do you need to shut down the whole system or just a local pipe? Where is the shut-off valve for the house? Where would that local pipe shut-off even be?

 When your partner joins you, you have the opportunity to re-experience the WTF? and “Oh sh*t” moments through their eyes as they take in the scene in shocked disbelief. However, instead of becoming an occasion of solidarity, it becomes the “Do something!” moment where your spouse expects you to fix it. This is similar to being the person who finds the dog pooh, the hairball, or the child covered in peanut butter. You found it, you own it.

 While you are attending to water shut off, you get to give your partner their own personal hell. “Call the insurance company!” Now they can have a moment of panic. Who do I call? What’s the phone number? Where did I put the policy? Who did we even buy insurance from this year?

 It will seem like forever, but before long the water will stop flowing and the insurance carrier will be alerted. If they’re good, they’ll have a remediation team on the way within hours, even if it’s the middle of the night. If you aren’t lucky this way, it may be a few frustrating days before a remediation company shows up. We’ve had it happen both ways.

 Meanwhile, you will spend frantic hours picking up the God-awful number of items that are on your floor, in the water or threatened by it. You will struggle to remember what this stuff is and why the hell it’s on the floor in the first place. Don’t even try; just pick it up as quickly as you can. Many wet items can be salvaged. Sadly, others can’t be. It’s amazing how quickly water can erase years of living.

 There are moments of grief and loss coming, but don’t get ahead of yourself. You have to stay focused on rescuing whatever you can and working with the remediation company on an action plan, because once the loss part hits you, you will likely be too depressed to do anything except the bare minimum.

 When I spoke to Alix after they discovered their flood, she expressed the very same stages of disaster coping that I experienced. I think this process is universal and applies to all kinds of disasters, but I can’t prove it. I was happy, though, that I could tell her about the end of the flood disaster cycle, something she won’t see for several months I’d guess.

 When it’s all over, you do not have a return to normal. No, you have brand-new stuff. The walls are rebuilt and repainted. The flooring is new and spiffy. The cupboards that you have banged around for 10 or 15 years are new and have features that put the old ones to shame, like pull-out shelves. Damaged furniture is replaced.

 You have had a significant remodeling job done and your insurance company footed most of the bill. Yes, the deductible is a bear, but it’s not as much money as a new kitchen or living room or bedroom or take-your-pick would have been. There, doesn’t that make you feel better? Not yet? Give it time, happier days are just around the corner.